Answers to common questions

On May 18, Capital One acquired Discover. We are now one company. The Discover brand and Discover accounts are not going away.

Capital One intends to continue to offer Discover credit card products as Discover-branded cards alongside the other consumer cards currently offered by Capital One. We intend to preserve the Discover brand, with the Discover issuer brand joining the Capital One brand family.

Credit, banking and small business customers can continue to expect award-winning customer experiences along with new products, features and capabilities, enhanced fraud protection, and a reduction in unnecessary transaction declines over time.

We don’t anticipate any changes to Capital One’s existing branches or Cafes, or to Discover’s single bank branch in Greenwood, Delaware, as a result of this acquisition.

There's no action customers need to take to keep using their account or card. Account number, rewards, and benefits haven’t changed, and customers can continue to use their Capital One and Discover accounts as they always have.

The credit card market will remain intensely competitive after the transaction. While the combined Capital One-Discover will be a leading credit card issuer, the company will continue to face many significant competitors.

Capital One is currently the third largest credit card issuer in terms of credit card purchase volume, and we will remain in third place behind Chase and American Express after the deal.

Purchase volume is a meaningful indicator of size as it represents the value of transactions made on Capital One’s credit cards.

No. There are currently four major U.S.-based payment networks, of which Discover is the smallest, accounting for less than 4% of total credit card purchase volume, with Visa, Mastercard and American Express accounting for the remaining 96%.

This acquisition will add scale and investment to the Discover network, strengthening the Discover network and making it a stronger alternative to Visa, Mastercard and American Express to the benefit of consumers and merchants.

Capital One customers can continue to travel confidently knowing that their cards will be accepted where they choose to shop.

Capital One plans to create significant value for cardholders by strengthening Discover’s global payments network, which already boasts more than 70 million acceptance points in more than 200 countries and territories.

While we make these investments to strengthen the Discover network, Capital One will continue to use VISA and Mastercard, which maintain strong global acceptance valued by our international travelers.

Yes, definitely. You can apply for an online banking account, credit card, or loan at Discover.com any time. They are still Discover products, but will now be a part of Capital One.

• Capital One intends to preserve the Discover Network, PULSE, and DCI brands for the near future. These network brands have now joined the Capital One family but will operate independently.

• We expect to continue to expand the network’s reach and resonance, driving more spending and increasing value for issuers and cardholders alike.

There will be no changes to the day-to-day operations of Discover Network, PULSE or DCI.

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Please reach out to your Discover Network, PULSE or DCI Account Executive or Relationship Manager or your Acquirer.

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